This is a free NHS service provided by our pharmacists, aimed at supporting you when starting a new medicine for specific health conditions. It helps ensure you gain the best outcome from your treatment. A pharmacist will telephone you to discuss any concerns, offer guidance on possible side effects, and refer you back to your GP if a review is needed.
These steps explain what will happen when you're prescribed a medicine that qualifies for the New Medicine Service.
We'll invite you to book once we've dispensed a new medicine that makes you eligible for this service.
Talk through any questions you may have about your new medicine. A pharmacist will phone you at your preferred date and time.
The pharmacist will contact you again after two weeks to ensure everything is going smoothly.
If necessary, the pharmacist will refer you to your GP for a review of your medicine.
Do I need to be registered with Be Online Pharmacy to use this service?
Yes, we must dispense your new medication in order to offer you this service.
Is there anything I need to do before my appointment?
No preparation is needed, just be available to answer the phone at your chosen appointment time.
Our pharmacist will ask a few questions to check how you're getting on with your new medicine. If you have any queries after reading the leaflet provided, jot them down so you're ready to discuss them during the call.
How long will the call take?
Each phone call with the pharmacist usually takes about 10 minutes, depending on your questions. It shouldn’t last more than 15 minutes.
Will the pharmacist speak to my GP directly if any changes are needed?
Yes. If the pharmacist has any concerns, they’ll talk them through with you and, if necessary, send a message to your GP suggesting a review of your new medicine. You're welcome to keep a copy of this note for your records.
“Effortless and reassuring, their pharmacist helped me understand my new medication clearly. I felt supported throughout the process.”
— Sarah M.
“Professional and caring. The two‑week follow‑up call made all the difference. I felt confident and informed.”
— Andrew P.
“Fantastic service from start to finish. Quick dispatch, clear advice, and a caring approach. Highly recommend!”
— Chloe D.
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