Accessibility Statement

Date of Statement: 17 July 2025

Be Online Pharmacy is committed to ensuring digital accessibility for all users, including those with disabilities. We are continually improving the user experience for everyone and applying relevant accessibility standards to ensure our services are accessible to the widest possible audience.

Our Commitment to Accessibility

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, the internationally recognised standard for digital accessibility.

Our commitment aligns with:

• The Equality Act 2010
• NHS Digital Accessibility Requirements
• General Pharmaceutical Council (GPhC) guidance
• Medicines and Healthcare products Regulatory Agency (MHRA) standards

Features That Support Accessibility

To make our website more accessible, we have implemented:

• Responsive design for seamless mobile and desktop experience
• Consistent and logical navigation
• Descriptive alt text for all essential images
• Accessible form fields and labels
• Support for keyboard-only navigation and screen readers
• Adequate text contrast, legibility, and scalable font sizes
• Avoidance of disruptive flashing content

We prioritise accessibility as part of our duty to provide inclusive and safe access to medicines and health information.

Known Limitations

We are actively working to address the following:

• Some older PDF documents may not be screen-reader friendly
• Certain third-party widgets (e.g. external payment systems) may not fully comply with our accessibility standards
• Video content may lack captions or audio descriptions

We are reviewing these elements and plan to improve them as part of our accessibility roadmap.

Feedback and Contact Information

We welcome your feedback on any accessibility barriers. Please contact us if you encounter problems or would like to suggest improvements:

• Email
• Telephone: 02071755104
• Address: 82 Harley Street, London

We aim to respond to accessibility-related enquiries within five working days.

Compliance Status

This website is currently partially compliant with the WCAG 2.1 Level AA standard, due to the limitations listed above. We are committed to achieving full compliance through ongoing audits and user feedback.

Enforcement Procedure

If you are not satisfied with our response, you can escalate your concern to:

• The Equality Advisory and Support Service (EASS)
• The General Pharmaceutical Council (GPhC)
• The Medicines and Healthcare products Regulatory Agency (MHRA)

Review and Updates

This Accessibility Statement was last reviewed and updated on 17 July 2025. It will be reviewed annually or whenever significant changes are made to the website or digital services.